Summary:

Highly accomplished executive with expertise in launching high-tech product and service companies and achieving rapid growth.  Results-oriented leader with exceptional ability to motivate and lead cross-functional teams to achieve business objectives.  Proven experience in leading young companies through hyper-growth phases as well as turnaround situations.  Equally versatile in startups and mature organizations.

Successful track record in consulting, software, and mobile telecom industries; experienced in Business Development, Product Development, Operations, and Technology Management.

• 8 years of executive-level experience with early stage technology and mobile telecom companies with emphasis in strategy formulation, business development, product development, and operations.

•  14 years of technology leadership experience in program/project management, managing client relations at executive levels, systems implementation, and software development.

Highlights:

• Built and led a profitable business distributing wireless products and delivering supply-chain solutions to mobile operators, handset manufacturers, big-box retailers, MVNOs, and wireless dealers.

• Developed and launched extended warranty and insurance product for mid-size distributor of mobile devices.  Led teams in designing business processes and systems and implementation of logistics and claims management functions.  Established distribution network comprised of mobile operators and retailers.  Exceeded goals by growing program to 100k subscribers in first year.

• Established strategic relationships with Big-4 consulting companies and other systems integrators to yield 7-figure licenses for startup enterprise software company, increasing revenues 500% year-over-year.

• Managed development of Enterprise Application Architecture, led product visioning activities and developed and managed product roadmap at leading provider of solutions for recycling of consumer electronics.  Maintained 100% success rate in delivering SaaS product releases (using Agile approach) on schedule and under budget by facilitating structured process for requirements gathering and actively leading IT organization.

• Led multiple teams in building business systems and infrastructure to conduct B2B transactions for leading marketplace of services and equipment in the energy industry.

• At Big-4 consulting firm, led overall design, delivery and implementation of SAP R/3 environments in global rollouts for multiple Fortune 100 clients.

Experience:

TASK Consultants (Independent Consulting) – President (09/08 – present)  

Strategic Consultant and Advisor to IT leadership teams of Fortune 1000 companies and executive teams of companies engaged in reverse logistics and asset recovery segment of mobile telecom industry.  Areas of focus: operational efficiency, product/service profitability, customer satisfaction, IT strategy and effectiveness, and program management.

• (Client: ConocoPhillips).  Served as member of project leadership team to ensure a smooth and successful separation into two companies.  As Project Manager, led separation of 20 business systems used by the Excise Tax business function.  Led development of strategy to merge 2 business systems used by the Corporate Tax business function.

• (Client: Baker Hughes).  As Program Manager, led portfolio of strategic IT initiatives identified by CIO and business leadership team – Enterprise Process Management, Operational Reporting, Laboratory Information Management System, Sales Force Automation (SaaS implementation), and Pricing.

• Served as senior member of PMO team and managed multiple projects in highly matrixed organization.  Released five systems on schedule and within approved budget.

• Led teams in developing project definition and governance documents, gathering requirements, and system construction and testing activities.  Produced detailed project status reports for project teams, PMO organization, IT leadership, and business executives.

• Coordinated cross-functional team in delivering backlog items in agile development environment.

• Led vendor management activities including pricing, negotiation, and systems implementation.

• (Client: Flipswap).  As Advisor to CEO of leading provider of solutions for recycling of consumer electronics, analyzed and restructured sales and operations to revitalize sales and distribution channels, increase efficiency and inventory turns, and improve profitability.

• Led team in managing customization for, and launch of, first licensee of technology platform and first Tier 1 carrier; coordinated activities with client’s commercial and technical project managers.

• Led multiple operational initiatives aimed at improving overall financial performance of company.

• Reengineered business processes and implemented processes for inventory management.  Reduced operating cost by more than 50% and increased inventory turns by 100%.

• Improved customer satisfaction by reducing return rate by 50%.

• Improved product profitability by 24% by designing new pricing strategies and controls.

 

Flipswap – Vice President, Operations & Disposition and Acting CIO (04/09 – 10/09)  

Flipswap is the premier provider of technology solutions for incentivized recycling in the wireless telecommunications industry, providing dynamic pricing solutions and a leading-edge platform for managing customer retention.

 

As chief operations executive, responsible for Customer Operations, Sales, Device Operations, and Pricing.  Also responsible for Product Development and IT.  Specific activities include managing B2B and B2C customer service teams, management of device pricing strategy and workflow improvements, development of sales and distribution channels, and leading product roadmap development.

• Improved customer satisfaction by developing and instituting rigorous program for quality control. Reduced return rate from 13% to 6% in 3 months.

• Led team in managing customization for, and launch of, first licensee of technology platform and first Tier 1 carrier; coordinated activities with client’s commercial and technical project managers.

• Directly led product visioning activities and managed product roadmap.  Maintained 100% success rate in delivering product releases on schedule and under budget by facilitating a structured process for requirements gathering and actively leading IT organization.

 

Wireless Works – Chief Executive Officer (07/02 – 08/08)  

Wireless Works was a distributor and logistic services provider to the wireless communications industry, providing a comprehensive set of integrated supply-chain solutions to carriers, MVNOs, and dealers.

Responsible for the growth and management of the company, focusing on Strategy, Sales, Business Development, and Product Development.  Specific activities include managing strategic relationships, developing sales and distribution channels, product management, and technology management.

• Directly managed product roadmaps and go-to-market activities; developed detailed requirements documents, financial models, and pricing strategy; managed product operations to ensure profitability.

• Attained operational profitability within first 6 months of company’s existence with minimal funding, and maintained a highly accelerated pace of growth.

• Developed and managed strategic relationships with AT&T Mobility, Cricket, Motorola, and Nokia.  Achieved Authorized Service Center (ASC) certification from OEMs (Motorola, Nokia, Sony Ericsson, UTStarcom Audiovox) to perform warranty repairs on wireless equipment.

• Developed partnerships with, and managed asset recovery service programs for, big-box retailers (CompUSA, Sam’s Club, Wal-Mart), including developing reverse logistics processes and designing custom solutions for detailed reporting and reconciliation.

• Led and managed acquisition of two companies (distributors of accessories and prepaid solutions).  Dramatically reduced operating cost and expenses by streamlining processes and increasing efficiencies, resulting in a five-fold increase in profitability.

• Directed IT activities; architected and designed custom solutions and implemented mid-market ERP system to manage sales, purchasing, accounting, and warehouse operations activities.

 

PolyVista – Vice President, Business Development (03/01 – 01/02)  

PolyVista specializes in building software products for the Business Intelligence and Enterprise Decision Support market by integrating Data Mining, 3D Visualization, and OLAP technologies.

Responsible for Business Development, Product Management, and Professional Services functions.

• Established strategic alliances with Accenture, Microsoft, Sungard Consulting Services, and regional systems integrators and business consultancies.

• Increased sales by 500% from previous year and directly sold large enterprise software licenses and services to Fortune 100 clients (computer manufacturer and energy company); led implementation engagements staffed by resources from clients and third-party contractors.

• Defined product roadmap, functionality, and pricing for entire product suite.  Designed and developed three industry solutions and marketing collateral.

• Managed trade shows and development of all company and product marketing collateral.  Served as company spokesperson to industry analysts and trade publications.

 

TechQuest Capital – Director, Business Development – Technology (08/00 – 03/01)  

TechQuest was a private investment company, with a focus on Energy, Telecom, & Enabling Technology.

Responsible for identifying investment opportunities and managing technical due diligence activities.

 

Network International – Vice President, Technology Management (“Deputy CIO”) (02/00 – 07/00)  

Network International is a B2B marketplace for petroleum services and equipment.

Responsible for the design, development, quality assurance, and maintenance of an integrated eCommerce platform for petroleum services and equipment.  Served as “Deputy CIO” for the Technology Group and collaborated with the executive team in setting company goals and direction.

• Directly managed custom development projects to complete the development of the suite of marketplace engines, including transactional engines (AFE system, online procurement and RFP system, auctions engine, surplus asset trading engine), knowledge management systems (online catalogs, customer care), collaboration systems (online expert system), and the corporate website.

• Developed and managed an organization of 75 individuals, comprised of employees, consultants (Big-5 and regional), and contract programmers; responsible for the overall organizational design and hiring of the Technology Group.  Instituted and led oversight of project management office.

• Managed vendor relationships and ensured vendor performance to established service levels.

 

Accenture – Manager (05/94 – 02/00)  

Managed the design, development and implementation of integrated IT solutions in diverse technical and functional environments, and contributed to sales and business development efforts, at global Energy clients.

• Led development of Technology component of RFP response to design and develop infrastructure to enable retail electric competition in State of Texas (Accenture subsequently won the bid).

• Coordinated Program Management activities and definition of strategic projects to be implemented in order to enable the newly designed Enterprise Business Process for Fortune 100 client; managed development of Enterprise Application Architecture.

• Coordinated development of SAP Conceptual Design and led the overall design, delivery and implementation of the SAP R/3 environments in global rollouts for multiple Fortune 100 clients.

 

Novell – Software Engineer (09/90 – 04/94)  

Supported key clients implementing mission critical client/server applications and served as key member of Critical Action Team to resolve escalated issues.

Education:

Certified PMP (PMI) and PMI-ACP (Agile Certified Practitioner)

M.S. in Computer Science, (The University of Texas at Austin); 1994

B.A. in Computer Science, (Coe College); 1990; Magna Cum Laude, Phi Beta Kappa